Privacy Policy — Snova

This page explains what data Snova collects from the customer app, the captain app and the company panel, why, how long we keep it, and how you delete it.

What we collect

• Account: name, UAE phone number (verified by SMS), email if you enter one, password (hashed, never readable), and your chosen language.
• Orders: pickup and drop-off addresses and locations, the recipient and pickup contact, the parcel description and weight band, photos you upload of the parcel or as proof of delivery, and the price.
• Location: a captain's location only while they are online, to show them to customers, assign orders and track the trip. The customer app sends its location when searching for captains or creating an order.
• Captains: photos of documents (ID, licence, vehicle), vehicle details, and promotional videos they upload.
• Payments: card payments happen on the payment provider's page (Ziina); we never see or store the card number. We keep the payment reference, amount and status.
• Wallet and withdrawals: your balance and its movements, and bank details (IBAN, holder name, bank) when you ask for a transfer, stored encrypted.
• Communication: chat messages between customer and captain inside an order, complaints and ratings.
• Device: device identifier, operating system and app version, and the notification token (FCM) used to send notifications.

Why we use it

• To run the service: create orders, show available captains, price by distance, take payment, deliver, and settle captains' earnings.
• Security: SMS identity checks, fraud prevention, and a tamper-proof log of sensitive and financial actions.
• To reach you: order notifications, emails for receipts and decisions, and support replies.
• We do not sell your data, use it for advertising, or share it beyond what the service needs.

Who we share it with

• The other side of an order: the captain sees what delivery needs (addresses, pickup contact and recipient); the customer sees the captain's name and vehicle model and colour before choosing, and the plate after paying.
• The company a captain works for, if any: its drivers' data, orders and ratings.
• Service providers: the payment gateway (Ziina), SMS verification, Firebase notifications, and the maps and road-distance service when enabled.
• Authorities, where the law requires it.

How long we keep it

• Recorded captain locations: deleted automatically after 30 days.
• Orders and financial records: kept for accounting, dispute resolution and legal obligations.
• The log of sensitive actions: kept unaltered for security and audit.

Your rights

• See and edit your data in the app.
• Delete your account at any time — see the account deletion page.
• Turn off optional emails from the link at the bottom of each one. Receipts and security emails always arrive.
• Turn off notifications and location access in your phone's settings (a captain may then not receive orders).

How do I delete my account?

The service is not intended for anyone under 18.

We may update this policy; the date at the top shows the latest change.